Shipping & Returns

 

We do our best to get all orders processed & shipped within 24-48 business hours – in times of high demand this may be a little longer but only on rare occasions.

All items are shipped via Australia Post. You will receive tracking information for your purchase from Australia Post – please keep an eye out for this so you’re able to track your parcel.

Free Shipping

Orders over $50 (within Australia) qualify for free, standard shipping within Australia. Your order will be dispatched as soon as possible, usually within 24-48 business hours.

Orders Under $50

Orders under $50 will incur a shipping cost of $7.95 within Australia. You will usually receive your item within 4 to 7 business days. When COVID restrictions are in place, AusPost can take from 7 to 14 days depending on your location.

Express Shipping

If you need your items really quickly, you can select the Express shipping option. AusPost Express will take anywhere from 1-5 days – depending on your location within Australia. This option can also be selected as you go through checkout and is only $10.95 for orders under $50, or $7.95 for orders over $50. Free for orders over $70!

International Shipping

We are happy to offer shipping to New Zealand, United Kingdom, United States, & Canada. Please choose the international shipping option when going through checkout. International shipping is $14.95.

 

Returns & Refunds

Masks may only be returned for a refund if they have been unused or unopened (unless faulty). Please contact us within 14 days of receiving your order. Once a return is authorised, we will refund your payment via the payment method you used for the purchase, less our shipping costs. Please return orders in their original form and packaging. We must receive the return within 14 days from the day the return authorisation was provided. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Please send your product to:

Mask Worx
PO Box 204
Eudunda
SA   5374